Why We Charge a Service Call Fee
Some plumbers advertise "free estimates" and then make up the difference with inflated repair prices. We'd rather be upfront. The service call fee covers a licensed master plumber driving to your home, inspecting the problem, and giving you an honest diagnosis.
This isn't a sales visit. It's a professional evaluation by someone with 25 years of experience who can tell you exactly what's wrong and what it'll cost to fix.
What Happens During the Visit
When our plumber arrives, here's what you can expect:
- We listen to your description of the problem
- We inspect the affected area and any related systems
- We diagnose the root cause, not just the symptom
- We give you a written estimate with the full cost of repair
- We answer your questions honestly
The whole process takes 20 to 45 minutes depending on the issue. For complex problems like slab leaks or sewer line issues, we may recommend a camera inspection as a next step.
How the Credit Works
If you approve the repair, the service call fee is deducted from your total. The fee you already paid covers part of it. Simple math, no tricks.
What If You Don't Want the Repair?
That's completely fine. You pay the service call fee and we leave. No guilt trip, no high-pressure follow-up calls. We'd rather earn your trust for next time than push you into a repair you're not ready for.
Some customers use the service call to get a professional opinion and then think it over. We're good with that. The estimate doesn't expire. Call us when you're ready.
